During the contact, but first of all, during registration, HelpyNet Kft. may ask the users to enter personal data.
You are not obliged to enter the required data, but in case you decide not to enter them, HelpyNet can provide its services only partly or, if some given data are missing, not at all in many cases.
We ask for them during registration, we use them for addressing and when we notify the persons determined by you, we give them your name.
For example: if you give an SOS signal and you set your spouse as a person to notify, we will inform him/her about the notification and we can give him/her your name.
We can send you information to the entered e-mail address about your reports and we can give information to the authorised persons.
For example: if you give an SOS signal and you set your spouse as a person to notify, we will inform him/her about the notification and we can give him/her your e-mail address.
You can choose your password as you wish, but we recommend you involve capital letters, small letters and numbers as well. Do not tell your password to anybody.
You can modify certain data in the HelpyNet application only by entering your password.
During the registration, we send you a text message to the entered phone number. This text message can be automatically checked by HelpyNet depending on the operational system of your phone, otherwise you must enter it. Through this, we protect you from the peril that other person can register by using your phone number.
We can send your phone number to the persons to notify provided by you and if s/he can be an official HelpyNet intervener, who can provide help (for example the organisation of the local municipality), s/he may get your data and can get in touch with you.
IMPORTANT! in case of emergency, call the following emergency numbers (USA 911; EU 112)
The postal code of your permanent residence is mandatory data. (You must enter the full address).
If there is an emergency at the given postal code, we can send you a notification.
If you send a signal, you can withdraw it only by entering your PIN code in some cases.
In case you have no PIN code, your signal remains active for 1 hour, then it closes automatically.
You can enter persons to notify and you can set, what signals you would like to inform them about and how (e-mail and/or text message).
The e-mails and text messages will be sent through your service provider, so it may charge you the standard text message and internet fees. In case of usage abroad, the fee may be higher depending on the service provider.
HelpyNet does NOT charge any fee for the notifications.
Depending on the technical circumstances and on the service provider, not every report will be sent. HelpyNet is not liable for that.
If you wish, you can make the location of your signal more accurate.
For example if you send an SOS signal from home, it is useful to enter the exact address, e.g. floor, door, this can help those who you set as persons to notify.
You can turn off the access of HelpyNet to the location-based services on your device in the Settings menu, but in this case the HelpyNet services are not or just in a limited way provided for you.
The location-based services function during registration once and in case of signals started by you, they function for a given time.
If you do not send any signals and are not registering, HelpyNet does NOT have access to your location-based information.
If you start a signal, HelpyNet has access to your location-based information,
In order to improve the accuracy of the location-based services, HelpyNet may check the WIFI and GPS positions in such cases.
If you do not send any signals and are not registering, HelpyNet does NOT have access to the WIFIs and GPS positions used by your device.
You send an SOS signal about which we can notice the persons specified by you. In the notification we give your name, phone number, e-mail address and your approximate position.
If there is an official intervener in the given surrounding (e.g. a municipality organisation, who has the right to act in such situations), it may get your signal, but in case of an emergency call the emergency number. USA 911, EU 112
If you set a HelpyNet PIN code for yourself, you can withdraw your signal with that.
If you send an SOS or a health-connected signal, HelpyNet has access to the location-based services after sending the signal as long as:
after that HelpyNet does not have access to the location-based service of your device
If you started other signals or reports, HelpyNet has access to your approximate location only in the moment of the sending of the signal, and during the exact localising of the location (max. 1 minute).
If a person to notify was set and you start a signal, HelpyNet has access to the message sending system during starting the signal:
On Android devices you can write and send the text message to the set persons in the name of the signal starter. (You send the text message through your own service provider, if you use it abroad, its fee may be higher and its condition is that the roaming should be active. HelpyNet does NOT charge any fee for it.)
In case of iO devices, it writes and addresses the message to the set persons, but you can send the message through pushing the “sending” icon. (You send the text message through your own service provider, if you use it abroad, its fee may be higher and its condition is that the roaming should be active. HelpyNet does NOT charge any fee for it.)
In case of an e-mail notification, HelpyNet sends the notification to the set persons in the name of the sender of the signal. (Its condition abroad is that the data roaming should be active. This may have a higher fee. HelpyNet does NOT charge any fee for it.)
In case of a timed alarm, the process must be stopped with the PIN code before the set time. If it isn’t carried out, the system sends a notification to the set persons – in case the appropriate technical circumstances are provided – and notifies them about the fact that the timed alarm was not switched off.
In case of a family package, the members can be invited. Those who accept the invitation, become members of a family package and if s/he permits it, the other members can see his/her position and s/he can see the position of the others if they permitted that. In this case HelpyNet monitors the approximate position of the family members and shares it with the members inside the family, but does not share it with other parties.
The family members can quit the family package any time or can turn off the position monitoring.